RED ROSE MEDICAL CARE PRIVACY AND COOKIES POLICY
This policy sets out how Red Rose Medical Care (RRMC), a trading style of Bodycurve Medical Limited, company registration number 14686081, uses and protects any information you provide us about yourself via our website. RRMC is committed to ensuring your privacy is protected. Where we ask you to provide information by which you may be identified when using this website, you may rest assured that it will only be used in accordance with this privacy statement and our General Terms and Conditions. Please read this privacy and cookies policy carefully. By using the Website and any services we offer via the Website, you are agreeing to be bound by this policy in respect of the information collected about you via this Website.
If you have any queries about this policy, please email: patients@redrosemedicalcare.co.uk
Call Recording Privacy Statement: As part of our commitment to providing the best possible service to our customers we record all telephone calls.
PERSONAL INFORMATION COLLECTED
We will collect some, or all, of the following personal information from you through the Website:
• name
• postal address
• email address
• contact telephone/mobile phone number
• gender
• date of birth
USE OF THIS INFORMATION
We may use your personal information to:
• administer the website
• maintain internal records
• improve your browsing experience by personalising the website
enable your use of services available on the website
• send you general commercial communications
• send you email notifications which you have specifically requested
• send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email, text message, social media or similar technology (you may inform us at any time if you no longer wish to receive marketing communications
• customise the website according to your interests
• contact you for market research purposes
• supply your details to third parties or partner businesses to deliver information you have requested.
WHICH COOKIES DO WE USE?
• Google Analytics
Google Analytics use Cookies to remember which web pages you visit and what you have done on previous pages or previous visits to our website. No personal information is collected by Google Analytics and all information collected is stored safely and securely to prevent unlawful third-party access.We use Google Analytics to measure how you are interacting with the Website to ensure that we help you get the best out of the Website.Further information on Google Analytics can be found on: https://www.google.com/analytics/learn/privacy.html
• Session Cookies
Web pages don’t have any ‘memory’ as such and session cookies allow us to store information about your activities on our Website. This information is automatically removed from our web server once your browser is closed, therefore, each time you visit our website you will be treated as a ‘new’ visitor.We want to keep track of your movements across our website and link your actions to ensure that the same information is not asked from you every time you move from one page to the next.
We use a session cookie so that we can track the people who visit the various areas of our website; The only information stored on the user’s computer is a session ID which comprises of alphanumeric characters.
MANAGING COOKIES
You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but certain parts of the Website are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies. To find out more about cookies and how these affect your web-browsing experience the following website contains further information: http://www.allaboutcookies.org
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
SECURITY AND DATA PROTECTION
We are committed to ensuring your personal information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Personal information will be dealt with in accordance with the requirements of the General Data Protection Regulation (GDPR). By providing personal data through the Website you consent to the processing of the data by us for the purposes set out under “Use of this information” above. You may request details of personal information which we hold about you under the terms of the General Data Protection Regulation.
If you believe any information we are holding about you is incorrect or incomplete, please email: patients@redrosemedicalcare.co.uk or write to us at Piccadilly House 49 Piccadilly Manchester M1 2AP as soon as possible and we will promptly correct any information found to be incorrect.
OTHER DISCLOSURES
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
• to the extent we are required to do so by law
• in connection with any legal proceedings or prospective legal proceedings
• to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
THIRD PARTY WEBSITES AND SOCIAL MEDIA
We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Website and social media pages, and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
In addition, if you linked to this Website from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
CONTACT US
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at patients@redrosemedicalcare.co.uk.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this Website.